Error while encoding (Windows)
If you get an "Error while encoding" when uploading or saving to a video file then often the issue is caused by anti-virus / firewall software such as Comodo, Zone Alarm, etc.
To fix this issue, you will need to tell the anti-virus software to allow the encoder executable or temporarily disable the anti-virus software when you start the upload or save to video file.
How to send us an error report to get help
Send us an error report to get help with the Video Editor If you have a problem using the Screencast-O-Matic Video Editor, you can submit an error report to us by following these steps: 1. Open the Screencast-O-Matic app from your Start menu or by ...
Recorder fails to start capturing computer audio on Windows
The screen recorder can capture computer audio on Windows PCs when you have a Deluxe or Premier plan. You might need to modify the sound settings in Windows before you can enable the capturing of computer audio if the recorder fails to start ...
"Sorry that recording is corrupted. Do you want to delete it?" error
Corrupted Recordings Error Message Corrupted recordings occur when the original recording files are affected in an unexpected way. "Sorry that recording is corrupted. Do you want to delete it?" If you see the previous message, there could be a ...
What should I do if I get the "DISK TOO FULL" error?
If you get the DISK TOO FULL error it means your computer's hard drive doesn't not have available space to store a recording. By default the recorder will save data to your main hard disk which is usually C: on windows or the "Macintosh HD" disk on ...
Record audio on a Windows computer
How can I record the audio from my computer (Windows) ? If you have Windows Vista or later, you can record the audio that is generated by the computer by clicking the Computer Audio option on the recorder controls: If the recorder fails to turn on ...