How to send us an error report to get help

How to send us an error report to get help

Send us an error report to get help with the Video Editor

If you have a problem using the Screencast-O-Matic Video Editor, you can submit an error report to us by following these steps:

1. Open the Screencast-O-Matic app from your Start menu or by clicking the Open Video Editor button () within your Content area on the website.

2. In the upper right corner click the question mark (?) icon.

ScreenShot-2018-Jul-29-1121-AM.png

3. Enter a description of your problem then click the Submit button.

ScreenShot-2018-Jul-29-1123-AM.png

The application will send us an error report and we will respond to you via the email address provided. 

We try to respond to all help requests within 1-2 business days. Our office hours are M-F, 9am-5pm Pacific Time.
Please note: If you are unable to launch the Video Editor app, please click the Submit a Ticket button at the bottom of this web page. 
For other ways to get help, click your user icon in the top right corner of the webpage () and then click Help from the menu.


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