How to send us an error report to get help

How to send us an error report to get help



How to send us an error report to get help

If you have an problem while using the Screencast-O-Matic Screen Recorder or Video Editor then you can submit an error report to us by following these 3 steps:

1. Open the Screencast-O-Matic app from your Start menu or by clicking the Open Video Editor button on the website.

2. In the upper right corner click the ? icon

ScreenShot-2018-Jul-29-1121-AM.png

3. Enter a description of your problem then click the Submit button

ScreenShot-2018-Jul-29-1123-AM.png

The application will send us an error report and we will respond to the email address provided. 

We try to respond to all help requests within 1-2 business days and our office hours are M-F 9am-5pm Pacific Time.


Please note: if you are unable to launch the app, please click the Submit a Ticket button at the bottom of this page.

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