Recorder captures all black instead of the screen (Windows)

Recorder captures all black instead of the screen (Windows)

Recorder captures all black instead of the screen (Windows)

The Screencast-O-Matic recorder may record empty (black) video at times.  These are two methods that may help alleviate the problem.

Windowed Mode

If you're trying to record a full screen game or application, you should run the game or application in a normal windowed mode instead.

Anti-Virus

Some anti-virus programs have a feature to block screen capture.  This may block the Screencast-O-Matic recording app from recording video.  If you have one of the following anti-virus programs, try changing the settings to enable screen capture.

  1. Webroot
  2. Trustee Rapport
 
If you have a different anti-virus, temporarily disable it to see if it causes the problem.  If you find this to be the case, please let our support team know and we will add it to the list above.

    • Related Articles

    • Screen Recorder Launcher API Functions

       Screen Recorder Launcher API Functions Use the Screen Recorder Launcher API to create a global SOMLauncher javascript object. This object exposes the functions contained in this article. First you'll need to download and host the API javascript ...
    • Screen Recorder and Screenshot shortcuts

      Screen Recorder and Screenshot Shortcuts  You can set up keyboard shortcuts, or hotkeys, to launch our content creation tools on your Windows PC or Mac. These shortcuts allow you to quickly perform the following actions:  Open the content manager ...
    • Start the tools (screen recorder, screenshots, editing)

      There are several ways to start our tools, including: 1. From our web page. 2. From your Desktop, Windows tool tray or your Mac menu bar. 4. Using the Google Chrome extension. Web page You can start the free recorder from the screen recorder page.  ...
    • Recorder fails to start capturing computer audio on Windows

      The screen recorder can capture computer audio on Windows PCs when you have a Deluxe or Premier plan. You might need to modify the sound settings in Windows before you can enable the capturing of computer audio if the recorder fails to start ...
    • Questions and Answers about the Screen Recorder Launcher API

       Questions and Answers about the Screen Recorder Launcher API This article contains users' questions and answers regarding the Screencast-O-Matic Recorder Launcher API. Table of Contents Can we specify "screen and webcam," or the desired resolution, ...