The screen recorder can capture computer audio on Windows PCs when you have a Deluxe or Premier upgrade.
You might need to modify the Sound properties in Windows before you can enable capturing computer audio if the recorder fails to start capturing audio.
There are a couple things you can do to make sure your computer audio can be captured:
- Make sure Enhancements are disabled
- Make sure you aren't using 5.1 or 7.1 surround sound
- Make sure you aren't using a gaming headset
- Make sure your computer is setup to play audio at 44100Hz
1. Make sure Enhancements are disabled
Some audio devices support "Enhancements" which can interfere with capturing computer audio. You can disable them by following these steps
First right-click on the
Speaker System Tray Icon in the lower-right corner of the Windows Desktop
Then click
Playback Devices
Next, right-click the default speaker device (which will have a green check-mark) and click
Properties

Click the Enhancements tab then choose Disable all enhancements
2. Make sure you aren't using 5.1 or 7.1 surround sound
Some sound cards and headsets support 5.1 or 7.1 surround sound which must be disabled while capturing computer audio. For details on configuring surround sound please check the documentation for your audio device.
If you have a Realtek audio card then please also see this article.
3. Make sure you aren't using a gaming headset
If you have a USB or Wireless gaming headset it may be incompatible with our recorder. To see if that is the case you can unplug the headset or choose a different Playback device by following these steps:
First right-click on the
Speaker System Tray Icon in the lower-right corner of the Windows Desktop
Then click
Playback Devices
Choose a different device by right-clicking on another device and then choosing
Set as Default Device
4. Make sure your computer is setup to play audio at 44100Hz
First right-click on the
Speaker System Tray Icon in the lower-right corner of the Windows Desktop
Then click
Playback Devices
Next, right-click the default speaker device (which will have a green check-mark) and click
Properties
From there, click the
Advanced Tab and set the
Default Format to
16-bit, 44100 Hz (CD Quality)
After that click the
OK button then close and restart the screen recorder to see if you can enable computer audio capture.