Recorder won't launch from my web browser, Help!
If you're having troubles launching the recorder from within your web browser then you should try downloading our stand-alone app install so you can run the recorder like any other app installed on your Windows or Mac PC:
How to send us an error report to get help
Send us an error report to get help with the Video Editor If you have a problem using the Screencast-O-Matic Video Editor, you can submit an error report to us by following these steps: 1. Open the Screencast-O-Matic app from your Start menu or by ...
Screen Recorder Launcher API Functions
ScreenPal: How to contact support with an issue
If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser and click Need Help? Contact Support. You will then be presented with a Get Help dialog where you can enter your ...
How do I start the tools (screen recorder, screenshots, editing)
We provide several ways to launch the tools to fit with your work style: Web page Desktop Tool Tray (Windows) or Menu Bar (Mac) Chrome Extension 1. Webpage: you can start the free screen recorder from the screen recorder page (no login required). ...
I keep seeing an "Already Open!" message (in my web browser), or a "Recorder is already open!" message (in the app)
The app has most likely become minimized (or maybe it's behind another app window). Try switching back over to the recorder by pressing the "Alt + Tab" Hotkey in Windows, or the "Command + Tab" Hotkey if you're on a Mac.