Screencast-O-Matic crashes when launching or when importing a video

Screencast-O-Matic crashes when launched or when I try to import a video file

This can be caused when a person is running the Windows 10 "Creators Update" or higher (also referred to as “God Mode”).

 

To check, please click the Windows Search Icon (a white circle) next to the Start Menu.

 

Search for and open "About your PC", then check the Version number.

 

If the version number is "1703" or higher and you have created a "God Mode" folder and/or a folder with extension "{ED7BA470-8E54-465E-825C-99712043E01C}" then deleting the folder will solve the problem.

 

Also, if you upgraded your computer and previously had a god mode folder on the old operating system, this would cause the issue as well.


If you still experience issues and don't have the Creator's Update installed on your pc,  you can either submit a support ticket at the link below:


Or, you can email us @: support@screencast-o-matic.com