ScreenPal: How to contact support with an issue
If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser and click Need Help? Contact Support.
You will then be presented with a Get Help dialog where you can enter your email address and comment on the issue. By default, an App Log File will be attached so we can more quickly troubleshoot the issue. You can download the file to see what information is sent to us and deselect the checkbox if you choose not to send the log file.
If you are not using Google Chrome, need a different way to contact us, or need help with other issues, please visit our Help Center
How to send us an error report to get help
Send us an error report to get help with the Video Editor If you have a problem using the Screencast-O-Matic Video Editor, you can submit an error report to us by following these steps: 1. Open the Screencast-O-Matic app from your Start menu or by ...
Install ScreenPal Extension
Installing in Google Chrome: Visit Chrome Web Store here. Click on "Add to Chrome" Once installed, you will see the ScreenPal icon in web based text fields. Installing in Microsoft Edge: Visit Chrome Web Store here. Click on "Add to Chrome" Once ...
Customize your organization's Help page
As a Team Owner or Account Admin, you can customize the information that is displayed on your Team's Help page. This page is displayed for your users when they log into their account, click their user icon (), and select Help from the menu. To ...
Do you provide phone support? What number can I call?
We do not offer phone support. Why? Simply put, phone support is not the most efficient way to help you. We provide email support because it enables us to exchange links, share log files, and dive into your account history. Additionally, we can ...
Add or remove a Billing Contact in a Team Plan
Adding a Billing Contact To add a Billing Contact to your Team Plan, follow the steps below. Log into your account as an Account Owner or Admin. Click your user badge () in the upper right corner and select Settings. In the menu on the left side of ...