ScreenPal: My webcam or mic isn't working on Windows

ScreenPal: My webcam or mic isn't working on Windows

If you are on a Windows Operating System and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed ScreenPal.



Google Chrome

To enable these settings for Google Chrome, visit Settings from you Chrome browser menu:



From Settings, select Security and Privacy.


Then select Site Settings:

Then select Camera or Microphone:




Finally, from this page, use the drop-down menu to select Allow for both camera and microphone.




Microsoft Edge

For Microsoft Edge the process is similar but menu navigation is slightly different.  Go to Settings>Cookies and Site permissions>ScreenPal Extension and then use the pulldown menus to allow camera and microphone.   Note that the ScreenPal extension may be listed as:



To reinstall the ScreenPal extension, click here.

    • Related Articles

    • Selecting Mic and Webcam

      ScreenPal will select your operating system default webcam.  You can choose alternate devices by clicking the Settings icon before recording. 1. Click the ScreenPal icon in a text box to see the recorder setup. 2. Click Settings icon in upper right ...

    • Adjust, resize, and crop a webcam recording

      If you want to adjust your webcam recording, you can easily resize and crop it in the video editor.   After you complete your webcam recording, click Done and then click Save/Upload. 1. Edit the video and click on the webcam preview. You will notice ...

    • Install ScreenPal Extension

      ​Installing in Google Chrome: Visit Chrome Web Store here. Click on "Add to Chrome" Once installed, you will see the ScreenPal icon in web based text fields. Installing in Microsoft Edge: Visit Chrome Web Store here. Click on "Add to Chrome" Once ...

    • Use ScreenPal with Google Docs, Google Sheets, and Google Slides

      Google Docs, Google Slides and Google Sheets allow you to insert comments into your working project and for comments ScreenPal works great.  Quick, personalized video comments can be very effective when collaborating on a project.   If your colleague ...

    • Hide and Show ScreenPal on websites

        You can control showing or hiding ScreenPal on specific websites. To hide ScreePal on a specific website, begin by hovering over ScreenPal icon. Then, click on the "X" for the option to hide.    Once clicking on "Yes hide on this site", it will not ...