What should I do if I get the "DISK TOO FULL" error?

What should I do if I get the "DISK TOO FULL" error?

If you get the DISK TOO FULL error it means your computer's hard drive doesn't not have available space to store a recording.

By default the recorder will save data to your main hard disk which is usually C: on windows or the "Macintosh HD" disk on Mac.  You need to delete some files on your computers hard disk to continue recording.

If you've created many recordings then you might want to delete some of these previous ones that you no longer need.  Just make sure after deleting them you restart the app since it won't actually delete the files until you close it.

If you have some recordings that you don't want to delete you should consider exporting them to a compressed .som file by clicking the blue "Export" button, then deleting the original.  Later you can import the recording if you need to edit or upload it again.

If you have a Deluxe or Premier Plan you can also choose a different folder to save your recordings as described in this video.   Finally, Premier Plans include Backup and Restore so that you can delete local recordings after they have been backed in a private, secure clout store.   Please see this video for more info.

    • Related Articles

    • How to send us an error report to get help

      Send us an error report to get help with the Video Editor If you have a problem using the Screencast-O-Matic Video Editor, you can submit an error report to us by following these steps: 1. Open the Screencast-O-Matic app from your Start menu or by ...
    • Error while encoding (Windows)

      Error while encoding (Windows) If you get an "Error while encoding" when uploading or saving to a video file then often the issue is caused by anti-virus / firewall software such as Comodo, Zone Alarm, etc... To fix you'll have to tell the anti-virus ...
    • Get the latest version of the install for Mac

       How do I get the latest version of the install for Mac? There are two ways to update your version of Screencast-O-Matic on Mac. Log in to your Screencast-O-Matic.com and launch the tools: This will automatically update your application to the ...
    • "Sorry that recording is corrupted. Do you want to delete it?" error

      Corrupted Recordings Error Message Corrupted recordings occur when the original recording files are affected in an unexpected way. "Sorry that recording is corrupted. Do you want to delete it?" If you see the previous message, there could be a ...
    • Get the Screencast-O-Matic Chrome Extension

      The Chrome extension allows you to launch Screencast-O-Matic directly from your Google Chrome browser. 1. Click here to open the Screencast-O-Matic extension page in the Chrome Web Store. 2. Click Add to Chrome. This displays a message asking you if ...