What should I do if I get the "DISK TOO FULL" error?
If you get the DISK TOO FULL error it means your computer's hard drive doesn't not have available space to store a recording.
By default the recorder will save data to your main hard disk which is usually C: on windows or the "Macintosh HD" disk on Mac. You need to delete some files on your computers hard disk to continue recording.
If you've created many recordings then you might want to delete some of these previous ones that you no longer need. Just make sure after deleting them you restart the app since it won't actually delete the files until you close it.
If you have some recordings that you don't want to delete you should consider exporting them to a compressed .som file by clicking the blue "Export" button, then deleting the original. Later you can import the recording if you need to edit or upload it again.
If you have a Deluxe or Premier Plan you can also choose a different folder to save your recordings as described in this video. Finally, Premier Plans include Backup and Restore so that you can delete local recordings after they have been backed in a private, secure clout store. Please see this video for more info.
How to send us an error report to get help
How to send us an error report to get help If you have an problem while using the Screencast-O-Matic Screen Recorder or Video Editor then you can submit an error report to us by following these 3 steps: 1. Open the Screencast-O-Matic app from your ...
Error while encoding (Windows)
Error while encoding (Windows) If you get an "Error while encoding" when uploading or saving to a video file then often the issue is caused by anti-virus / firewall software such as Comodo, Zone Alarm, etc... To fix you'll have to tell the anti-virus ...
How do I get the latest version of the install for Mac?
How do I get the latest version of the install for Mac? If you downloaded and installed the app for Mac OSX 10.7 or later you can upgrade to the latest version by doing the following: Look for the Screencast-O-Matic recorder in the upper right bar. ...
"Sorry that recording is corrupted. Do you want to delete it?" error
Corrupted Recordings Error Message Corrupted recordings occur when the original recording files are affected in an unexpected way. "Sorry that recording is corrupted. Do you want to delete it?" If you see the previous message, there could be a ...
Where can I get the Chrome Extension?
The Chrome extension allows you to launch Screencast-O-Matic directly from your Chrome Browser. 1. Visit the Chrome Web Store here. 2. Click Add to Chrome 3. Look for the Screencast-O-Matic extension icon next to your URL address bar. Click the icon ...