Why do I have black letter-boxing on the left and right sides of a saved .mp4 video file?

Why do I have black letter-boxing on the left and right sides of a saved .mp4 video file?

The screen recorder will capture and save recordings at the same resolution that you size the Recorder Frame.

Recording at a resolution with a non-standard aspect ratio (like 1280x800 @ 16:10 for example) can add letter-boxing to your video.

To correct the problem for future recordings, try following these steps:

  1. Open the Recorder app and click 'Size', then select '720p'.
  2. Resize the content you're capturing to fit within the 720p sized Recorder Frame.

When you create a new recording that way, you should no longer have letter-boxing in the saved video file. (You can record at '1080p' too, if you have that option available).


    • Related Articles

    • How do I edit a video project across my team?

      You can edit your team or co-worker's video editing files, also known as .somrec files.   To share your video files for editing with your team, you will need to export them from your Content Manager.   Content Manager Click on 'Manage Recordings' and ...
    • How to create Video Memes using Screencast-O-Matic (Tutorial)

       How to create Video Memes using Screencast-O-Matic (Tutorial) You can create Video Memes using the Screencast-O-Matic video editor, and share them directly on social media. You will need to be Solo Deluxe or Premier Subscriber to use the video ...
    • Unable to edit an imported video

      Why can't I import or edit this video? Most likely, the video is saved with High Efficiency (HEVC or HEIF), meaning that the video has been encoded with a compression method that we cannot read. Videos saved from iOS or Android devices are sometimes ...
    • Frequently Asked Questions: Free Video Editor Trial

       Frequently Asked Questions: Free Video Editor Trial How long does the trial last? The Free Video Editor trial lasts 30 days, starting from the time that you clicked the button to start the trial. How many days do I have left? When logged in, you ...
    • Unable to find a video that was uploaded to YouTube

      Unable to find a video that was uploaded to YouTube If you are unable to find a video that you uploaded to Youtube, please follow the instructions below: Visit the link below to access your Youtube Studio account: https://studio.youtube.com/  Once ...