Account and Billing Questions
Admin Business Plan: How to add users to your Business Plan
Users need to join your Business Plan to get access to Business Plan features and collaborate across your team. When a user joins your Business Plan, they get their own private hosting space to manage their content but can also share that content ...
I have a Solo Plan and would like to purchase a Team Plan.
Thank you for your interest in purchasing a plan for your team! We do not currently allow one user to have multiple plan types. To get started with your Team Plan, you can: Purchase the Team Plan with a new email address. Change the email address ...
Can I pay monthly for my solo plan?
Our solo plans are all billed annually. That said, you can record up to 15 minutes for free. To launch the screen recorder, click here. We also offer a free 30-day trial of our video editor. The trial is really meant to test out the features prior ...
I have a solo plan, but I'm still being asked to upgrade!
To access the paid features, quit the desktop application. Log in to the Screencast-O-Matic.com with the email address used to complete your purchase. Then, launch the screen recorder, screenshot tools, or video editor. You can launch the tools in ...
Where can I see my Premier bandwidth usage?
Login and visit Settings (click your user icon upper right of page) then Usage on left sidebar. Current months bandwidth usage is shown in the summary box titled "Bandwidth".
What happens to my uploads if I cancel my Premier Hosting?
What happens to my uploads if I cancel my Premier Hosting? Your account will revert to Free hosting. All your links should continue to function. Your account will be subject to the bandwidth limits for free hosting and you will lose Premier features ...
Will I receive a refund if I cancel my subscription?
Will I receive a refund if I cancel my subscription? We do not provide refunds unless it's legally required in the region where you live as outlined in our Terms of Service. Canceling your subscription before it expires means you’ll finish your ...
How do I cancel my subscription?
How do I cancel my subscription? Following are the steps to cancel or unsubscribe from a Deluxe or Premier subscription. Once a subscription is cancelled, you'll still be able to use it until the expiration date. Cancelling Your Subscription If ...
Setting up your subscription to auto-renew
Setting up your subscription to auto-renew If you previously cancelled your paid subscription you can re-enable it before it expires by logging into the website and clicking your user icon in upper right and then clicking Settings from the menu. ...
How do I change my account email or password?
How do I change my account email or password? You can change your account name, email or password by by logging into Screencast-O-Matic and clicking your user icon in upper right of page and then clicking Settings from the menu. From your setting ...
Where can I find my license key for the Deluxe or Premier software?
The software doesn't use license keys. Make sure to login before launching the app to access the paid features. You can use the software while offline but periodically you will need to log back in to verify your account status.
Where can I find Screencast-O-Matic W-9 and Tax ID Number? (W9)
Where can I find Screencast-O-Matic W-9 and Tax ID Number? (W9) Screencast-O-Matic Tax ID Number: 35-2549653
Frequently Asked Questions: Free Video Editor Trial
Frequently Asked Questions: Free Video Editor Trial How long does the trial last? The Free Video Editor trial lasts 30 days, starting from the time that you clicked the button to start the trial. How many days do I have left? When logged in, you ...
How to view billing statements or print a subscription payment receipt
How to view billing statements or print a subscription payment receipt To access your billing information on your account (or to view your statements or print a copy of the invoice receipt), please follow the instructions below: 1. Please login ...